FirstBank Senior Financial Services Rep has been customer service mainstay on East Main
Jan Cox has seen a lot of changes in the banking industry over the years. From manually processing paychecks coming into the bank to the advent of digital banking, she has had a front-seat view of the industry’s evolution.
The only thing that has remained a constant is her workplace, now the FirstBank Financial Center located at 101 East Main Street in downtown Henderson – that and her love of helping her customers, many of whom she has watched grow up and have children and grandchildren.
This year, the 1970 graduate of Chester County High School is celebrating her 48th year at the bank, and if she had it to do all over again, she says, she wouldn’t change a thing.
“I’ve been in customer service a long time, and I love working with people, learning that they all have different things they are looking for from their bank, and that’s why we have something for everyone,” Cox said. “I think the most important thing is listening to the customer so you can see how you can best meet their financial goals.”
Cox began her banking career at First State Bank in 1971 after attending West Tennessee Business College. The bank was acquired by Clayton Bank & Trust in 2002, then by FirstBank in 2017. Over the years, she has worked in every department at the bank with the exception of the loan department.
“FirstBank has been really great,” Cox said. “They’ve basically kept a lot of things the same, but have allowed us to offer so many new products and services for our customers. FirstBank was started by Jim Ayers, who is from Parsons, and they really understand community banking in West Tennessee.”
FirstBank has 22 associates who work in the Main, East and North financial centers in Henderson. Almost half of those at the Main branch have worked there for at least 10 years, says Amanda Gregory, a Chester County native who is approaching 15 years at the bank.
Regarding Cox, Gregory says she is an invaluable resource for everyone at the branch. “She is very dependable, very customer-oriented, and she comes in every day with her customers being her number one priority,” she said. “I don’t know what we would do without her.”
FirstBank President and CEO Chris Holmes, a Lexington, Tenn., native, says the Henderson financial center is a great example of the way FirstBank does business across the state. “We really emphasize local banking in each of the communities we serve. We believe in allowing local bankers who know their communities to make local decisions. We’ve grown tremendously, but we’ve never lost sight of our community-banking approach to helping people build a better future.
Originally from Henderson, Cox has been married to her husband, Dennis, for 47 years, and they have two children and four grandchildren.